Terms of Service

Last updated: March 1, 2026 — Version 1.0

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Nimaxiom Service Private Limited ("Nimaxiom," "we," "us," or "our"), a company incorporated under the laws of India, governing your access to and use of the NimeDocs application, website at https://nimedocs.com, and all related services (collectively, the "Service").

By accessing, installing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

In these Terms, the following definitions apply:

• "Service" means the NimeDocs software application, including the Salesforce AppExchange managed package, the NimeDocs website, documentation, support, and all updates and enhancements thereto.
• "User" means any individual who accesses or uses the Service, whether as a Customer, Subscriber, or visitor to the Website.
• "Customer" means the organization or legal entity that subscribes to the Service and whose Salesforce org the NimeDocs managed package is installed in.
• "Subscriber" means a Customer with an active paid subscription to the Service.
• "Administrator" means a User designated by the Customer who has administrative privileges to configure and manage the Service within the Customer's Salesforce org.
• "We," "Us," "Our" means Nimaxiom Service Private Limited, the legal entity that owns and operates NimeDocs.
• "Customer Data" means all data, content, and information that a Customer or its Users input, upload, or generate within the Customer's Salesforce org through the use of the Service, including generated documents.
• "Subscription Term" means the period during which a Customer has an active subscription to the Service, as specified in the applicable order form or subscription agreement.
• "Effective Date" means the date on which these Terms become binding, being the date you first access or use the Service.

3. Service Description

NimeDocs is a Salesforce AppExchange managed package that provides document automation capabilities within the Salesforce platform. The Service enables Customers to:

• Design and manage document templates using a visual template editor.
• Automatically generate documents (including PDFs, Microsoft Word documents, PowerPoint presentations, and Excel spreadsheets) from Salesforce data.
• Automate document generation workflows triggered by Salesforce processes, flows, and Apex code.
• Store generated documents as Salesforce Files within the Customer's org.

The Service operates as a 100% Salesforce-native application. All data processing, document generation, and storage occurs entirely within the Customer's Salesforce org using Salesforce's native infrastructure. No Customer Data is transmitted to or stored on Nimaxiom's servers.

The Service is available through the Salesforce AppExchange and is subject to both these Terms and the Salesforce AppExchange Terms of Use.

4. Account and Access

4.1 Salesforce Authentication

The Service does not require a separate account or login credentials. Access to NimeDocs is authenticated through your existing Salesforce credentials and is governed by the identity and access management controls of your Salesforce org.

4.2 Customer Administrator Responsibilities

The Customer's Administrator is responsible for:

• Managing User access to NimeDocs through Salesforce permission sets and profiles.
• Configuring the Service in accordance with the Customer's internal policies and applicable law.
• Ensuring that only authorized Users have access to the Service.
• Maintaining the security of the Customer's Salesforce org and credentials.

4.3 Eligibility

The Service is intended for use by businesses and professionals. You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, to use the Service. By using the Service, you represent that you meet this eligibility requirement.

5. Subscription and Pricing

5.1 Subscription Plans

The Service is offered under various subscription plans as described on our pricing page. Each plan specifies the features, usage limits, and applicable fees. Pricing is subject to change with 30 days' prior written notice.

5.2 Billing and Payment

Subscription fees are invoiced in advance on a monthly or annual basis as specified in your subscription agreement or order form. All fees are quoted in the currency specified at the time of purchase and are exclusive of applicable taxes unless otherwise stated.

Payment is due within 30 days of invoice date unless otherwise agreed. Late payments may incur interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance.

5.3 Auto-Renewal

Unless otherwise specified in your order form, subscriptions automatically renew for successive periods equal to the initial Subscription Term at the then-current pricing. Either party may provide written notice of non-renewal at least 30 days before the end of the current Subscription Term.

5.4 Refunds

Subscription fees are non-refundable except where required by applicable law or as expressly stated in a separate written agreement between you and Nimaxiom.

6. Evaluation Period

We may offer an evaluation period of the Service for a pilot period as specified in your agreement (or such other period as specified at the time of registration). During the evaluation period:

• No credit card or payment information is required.
• You will have access to the features specified for the evaluation plan.
• The evaluation period will automatically expire at the end of the specified period without any charge.
• We may limit or modify evaluation features at our discretion.

THE EVALUATION PERIOD IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. At the end of the evaluation period, your access to premium features will be suspended unless you subscribe to a paid plan. Your templates and configuration data will be retained in your Salesforce org for a reasonable period to allow you to subscribe, after which they remain in your Salesforce org. Nimaxiom does not have the ability to access or remove data from your Salesforce environment.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in violation of any applicable law, regulation, or third-party right, including data protection, privacy, intellectual property, and export control laws.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law notwithstanding this restriction.
• Modify, adapt, translate, or create derivative works based on the Service.
• Sublicense, resell, rent, lease, transfer, or distribute the Service or any rights therein to any third party without our prior written consent.
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Service.
• Use the Service to transmit malicious code, including viruses, worms, trojan horses, or any other harmful software.
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.
• Use the Service to store or process any data that is subject to specific regulatory requirements (e.g., HIPAA-protected health information, PCI cardholder data) unless you have verified that the Service and your Salesforce org configuration meet such requirements.
• Use the Service in a manner that could disable, overburden, impair, or interfere with the Service or any other party's use of the Service.
• Use automated means (including bots, scrapers, or crawlers) to access the Service other than through the APIs and interfaces we provide.

We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this section, including suspending or terminating access to the Service and reporting such conduct to law enforcement authorities.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including all software, code, algorithms, user interfaces, designs, documentation, trademarks, service marks, logos, and all other intellectual property embodied in or associated with the Service, is and shall remain the exclusive property of Nimaxiom Service Private Limited and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited license to use the Service as expressly set forth herein.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Term solely for your internal business purposes.

8.2 Customer Data and Generated Documents

You retain all ownership rights in your Customer Data and any documents generated through the Service. We claim no intellectual property rights over the content of documents you create using NimeDocs. Generated documents are stored as Salesforce Files in your org and are subject to your Salesforce data governance policies.

8.3 Feedback

If you provide suggestions, ideas, enhancement requests, feedback, or other recommendations regarding the Service ("Feedback"), you hereby grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid-up license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for the purpose of improving, developing, and marketing the Service and our products, without obligation or compensation to you.

9. Data and Privacy

Our collection, use, and disclosure of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Salesforce-Native Architecture

NimeDocs is a 100% Salesforce-native application. All Customer Data processing occurs entirely within the Customer's Salesforce org. We do not access, retrieve, copy, or store Customer Data on our own infrastructure. The security, availability, and processing of Customer Data within your Salesforce org is governed by your agreement with Salesforce.

9.2 Software Provider Role

Nimaxiom is a software provider — not a data processor. NimeDocs code runs entirely inside the Customer's Salesforce org. Nimaxiom does not access, transmit, store, or process Customer Data. All data processing is performed by the Salesforce platform on behalf of the Customer.

Because NimeDocs's architecture ensures that no Customer Data is transferred to Nimaxiom, a traditional Data Processing Agreement (DPA) is not required. If you have questions about this architecture, please contact us at privacy@nimaxiom.com.

10. Service Level and Availability

10.1 Availability

We will use commercially reasonable efforts to make the Service available with minimal disruption. However, because NimeDocs operates entirely within the Salesforce platform, Service availability is dependent on the availability of Salesforce's infrastructure. Nimaxiom is not responsible for outages, performance degradation, or other issues attributable to the Salesforce platform.

10.2 Maintenance

We may perform scheduled maintenance that could temporarily affect Service availability. Where practicable, we will provide at least 48 hours' advance notice of planned maintenance through in-app notifications or email. Emergency maintenance necessary to address security vulnerabilities or critical issues may be performed without prior notice.

10.3 Support

Technical support is provided to active Subscribers during business hours as specified in your subscription plan. Support requests may be submitted via email at support@nimaxiom.com or through the in-app support channel. Response times vary based on the severity of the issue and your subscription plan.

10.4 No Warranty of Uninterrupted Service

While we strive for high availability, we do not guarantee that the Service will be uninterrupted, error-free, or free of harmful components. The Service is provided subject to the warranty disclaimers set forth in Section 11.

11. Disclaimer of Warranties and Limitation of Liability

11.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (d) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NIMAXIOM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to, use of, or inability to access or use the Service;
• Any conduct or content of any third party on or related to the Service;
• Any content obtained from or through the Service;
• Unauthorized access, use, or alteration of your transmissions or content;
• Errors, inaccuracies, or omissions in generated documents;
• Salesforce platform outages or performance issues;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES PAID BY YOU TO NIMAXIOM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you in full. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

12.1 Your Indemnification of Nimaxiom

You agree to indemnify, defend, and hold harmless Nimaxiom, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your Customer Data or the documents you generate through the Service; or (d) any dispute between you and any third party relating to the Service.

12.2 Nimaxiom's Indemnification of You

We will indemnify, defend, and hold you harmless from and against any third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes a valid patent, copyright, or trademark of such third party ("IP Claim"). Our obligations under this section are contingent upon: (a) you providing us with prompt written notice of the IP Claim; (b) you granting us sole control over the defense and settlement of the IP Claim; and (c) you providing reasonable cooperation in the defense of the IP Claim at our expense.

If the Service becomes, or in our opinion is likely to become, the subject of an IP Claim, we may, at our option and expense: (i) procure for you the right to continue using the Service; (ii) modify the Service to make it non-infringing without materially reducing its functionality; or (iii) replace the Service with a functionally equivalent non-infringing alternative. If none of these options is commercially reasonable, we may terminate your subscription and refund any prepaid fees for the unused portion of the Subscription Term.

We shall have no obligation under this section to the extent the IP Claim arises from: (a) modifications to the Service not made by us; (b) use of the Service in combination with third-party products not provided or approved by us; (c) use of the Service other than in accordance with these Terms and our documentation; or (d) use of a version of the Service other than the most current version made available to you.

13. Termination

13.1 Termination by You

You may terminate your subscription at any time by providing written notice to us at legal@nimaxiom.com. Termination will take effect at the end of the current Subscription Term. No refunds will be issued for the remaining portion of a prepaid Subscription Term unless required by applicable law.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately upon written notice if:

• You materially breach these Terms and fail to cure such breach within 30 days of receiving written notice.
• You fail to pay any fees when due and such failure continues for 15 days after written notice of non-payment.
• You become subject to bankruptcy, insolvency, receivership, or similar proceedings.
• Continued provision of the Service to you would be unlawful or would expose us to material legal liability.

13.3 Effect of Termination

Upon termination of your subscription:

• Your license to use the Service will immediately cease.
• You must uninstall the NimeDocs managed package from your Salesforce org within 30 days.
• Your Customer Data remains in your Salesforce org. Because NimeDocs is 100% Salesforce-native, all your data, templates, and generated documents remain in your org and are accessible independently of the NimeDocs managed package.
• We will provide reasonable assistance to facilitate transition, including exporting configuration data where technically feasible.

13.4 Survival

Sections 2 (Definitions), 7 (Acceptable Use), 8 (Intellectual Property), 9 (Data and Privacy), 11 (Disclaimer and Limitation of Liability), 12 (Indemnification), 13.3 (Effect of Termination), 13.4 (Survival), 14 (Governing Law), 15 (Dispute Resolution), and 17 (General Provisions) shall survive any termination or expiration of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Subject to Section 15 (Dispute Resolution), the courts of competent jurisdiction at Jaipur, Rajasthan, India, shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service.

Notwithstanding the foregoing, nothing in these Terms shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

15. Dispute Resolution

15.1 Good Faith Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service ("Dispute"), the parties shall first attempt to resolve such Dispute through good faith negotiation. Either party may initiate negotiations by providing written notice to the other party describing the Dispute in reasonable detail. The parties shall use their best efforts to resolve the Dispute within 30 days of such notice.

15.2 Arbitration

If the Dispute is not resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be:

• Conducted by a sole arbitrator mutually appointed by the parties. If the parties fail to agree on an arbitrator within 15 days, the appointment shall be made in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
• Held in Jaipur, Rajasthan, India.
• Conducted in the English language.
• Governed by the substantive laws of India.

The arbitral award shall be final and binding upon both parties and may be enforced in any court of competent jurisdiction. Each party shall bear its own costs of the arbitration unless the arbitrator determines otherwise.

15.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide at least 30 days' advance written notice before the changes take effect, via email to the email address associated with your subscription or through a prominent notice on our Website.
• Update the "Last updated" date at the top of this page.
• Clearly identify the material changes in the notice.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may terminate your subscription in accordance with Section 13.1. For subscribers on annual plans, if the modified Terms materially and adversely affect your rights, you may terminate your subscription within 30 days of notice and receive a pro-rata refund of prepaid fees.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable order form or subscription agreement, constitute the entire agreement between you and Nimaxiom with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
• Waiver: No failure or delay by either party in exercising any right, power, or privilege under these Terms shall constitute a waiver thereof, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise thereof.
• Assignment: You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.
• Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent such delay or failure results from causes beyond the party's reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, riots, government orders, internet or telecommunications failures, or failures of the Salesforce platform.
• Notices: All notices under these Terms shall be in writing and shall be deemed given when delivered by email (with confirmation of receipt) or by recognized overnight courier to the addresses specified in these Terms or such other address as a party may designate in writing.
• Independent Contractors: The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship.

18. Contact Information